Return Policy
1. Return Window
Returns are accepted within 14 days of delivery. Requests made after this period may not be eligible.
2. Return Conditions
- Items must be unused and in original packaging
- Products must be in resalable condition
- Proof of purchase is required
- Items should be returned with all original accessories
3. Faulty, Damaged, or Incorrect Item
If you receive a faulty, damaged, or incorrect item
- Please contact us within 48 hours of delivery
- Provide photos and order details
- We will arrange a replacement, repair, or refund
4. Refund Timeline
- Refunds will be processed after inspection
- Approved refunds will be issued within 5–10 business days
- Processing time may vary depending on your payment provider
5. Exchanges
- Exchanges are subject to product availability
- Items must meet return conditions before exchange is approved
- If unavailable, a refund may be offered instead
6. Non-Returnable Items
- Custom or special-order items
- Items marked as non-returnable
- Products that have been used or damaged by the customer
7. Return Shipping Costs
- Customers are responsible for return shipping costs
- If the item is faulty or incorrect, we will cover the return cost
8. Wholesale Returns
- Wholesale orders may have different return terms
- Returns for bulk orders must be agreed upon in advance
- Minimum quantity and restocking conditions may apply
9. Order Cancellation
- Orders can only be cancelled before dispatch
- Once shipped, cancellation is not possible
- Cancellation requests must be made as soon as possible
10. Refund Method
Refunds will be issued to the original payment method used during purchase.
11. Inspection Rights
- All returned items will be inspected before approval
- We reserve the right to reject returns that do not meet conditions
12. Abuse of Returns Policy
- Return policy is misused
- Repeated unjustified returns occur
- Suspicious or fraudulent activity is detected